Contact Details
Email: [email protected]
Last updated: 4 November 2025
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
• Names and contact details
• Usage data (including information about how you interact with and use our website, products and services)
We collect or use the following personal information for the operation of client or customer accounts:
• Names and contact details
• Account information, including registration details
• Information used for security purposes
• Technical data, including information about browser and operating systems
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest in collecting and analyzing website usage statistics is to better understand how our services and website are used. This helps us identify which pages are helpful to our clients, and allows us to continually enhance our products, services, and website experience. We process this information in a way that respects your privacy and enables us to provide you with a high-quality service.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest in collecting personal information necessary to identify and authenticate users who log in to access their own service information is to protect the confidentiality and integrity of each customer’s data, helping us provide secure access to personalised services. Our processing is based on our legitimate interest in ensuring robust security and preventing unauthorised access, which both clients and the business reasonably expect. We take care to minimise the information collected and apply strict safeguards to protect your privacy.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you.
How long we keep information
Website Usage Information: Up to 12 months
Website Account Details: Until account closure + 2 years
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Nova Blue Technologies Ltd is registered in England and Wales with company number 12840005 and VAT number 363524891.
© 2025 Nova Blue Technologies Ltd
Powered by Growably
Website Terms and Conditions
Privacy Notice





